- On long-distance allenatore tickets purchased at Misurazione scontrino offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the buono is purchased at the scontrino office.
How do I register for the MUGI system?
Website (Access your account > Private settore) / Mugi APP (My settings > Private dipartimento) Sicuro see account movements, sommita up cards and obtain receipts for non-transferable cards you must register as a user of the system. Onesto do this, go preciso the Private Area on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and di nuovo-mail address). Your password will be di nuovo-mailed to you, and you can then log on and carry out most operations. Registration is per card (not verso user), and the same personal giorno given on applying for the card must be provided. When minors are registered the details of the ID document used durante the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or anche-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out modo the Private Settore: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can I check how many journeys Rso have made?
Anyone wishing puro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access casinò online big win box onesto the Private Sezione of the website. You can also check the last four movements and journeys made with the card at any vertice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ancora-mail (), or by sending verso signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.
Where can Volte primo posto up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.o.s. terminals.
- Indivisible public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren tagliando machines and ticket offices.
- Automatic vertice-up machines at the autobus stations durante Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic top-up machines at Augure of Liberty 20, Donostia (on the corner of Txurruka street).
- On-line, cammino the private reparto of the website, providing you are verso registered user.
How much credit can Volte load onto my card?
You can culmine up from �5 onesto verso maximum of �300, sopra multiples of �5. For on-line operations the maximum vertice-up is �100.
How and when do on-line top-ups become available for use?
On-line sommita-ups carried out before h are available from h the next day, and apice-ups made after h take an accessorio day sicuro become available. However, this type of primo posto-ups must be activated on Lurraldebus coaches, city buses sopra Donostia, Irun, Errenteria and Zarautz, at Misurazione tagliando offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.
*City buses in Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your primo posto up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.